Privacy Policy
We believe you deserve to know exactly how your information is handled. This policy explains our data practices in plain language.
Last Updated: January 15, 2025
At Evolvratech, we work with businesses in Taiwan who trust us with sensitive operational data. That trust matters to us.
This privacy policy explains what information we collect, why we need it, how we protect it, and what rights you have. We've written it to be actually readable because legal documents shouldn't require a law degree to understand.
Our services focus on efficiency monitoring and plan adjustment for professional operations. The data we handle directly impacts your business decisions, so we take our responsibility seriously.
Information We Collect
The information we collect depends on how you interact with our services. Here's what that looks like in practice.
Information You Provide Directly
When you work with us, you share certain information intentionally. This includes your business contact details, operational data for monitoring purposes, communication preferences, and billing information. We only ask for what we actually need to deliver our services effectively.
Information We Collect Automatically
We don't collect personal information beyond what's necessary for business operations. No social media tracking, no unnecessary behavioral profiling, no data mining for advertising purposes.
How We Use Your Information
Every piece of data we collect serves a specific purpose. We don't gather information just to have it.
| Purpose | Data Used |
|---|---|
| Delivering monitoring services | Operational data, system metrics, performance indicators |
| Providing plan adjustment recommendations | Historical efficiency data, trend analysis, comparative metrics |
| Communicating with clients | Contact information, communication preferences, service history |
| Billing and account management | Business details, payment information, service usage records |
| Improving service quality | Anonymized usage patterns, feedback, technical performance data |
| Security and fraud prevention | Access logs, IP addresses, authentication records |
We analyze operational data to identify efficiency patterns and adjustment opportunities. This analysis happens within our secure systems and remains confidential to your business relationship with us.
Data Sharing and Disclosure
Your business data stays with us unless there's a legitimate reason to share it. Here's when and why we might share information.
Service Providers
We work with carefully selected third parties who help us deliver our services. This includes cloud infrastructure providers, data security services, and payment processors. These providers can only access data necessary for their specific function and are contractually required to protect it.
Legal Requirements
We may disclose information when required by Taiwan law, court orders, or regulatory authorities. We'll notify you about such requests unless legally prohibited from doing so. In three years of operation, we've received two such requests, both related to routine business verification.
Business Transfers
If Evolvratech is acquired or merges with another company, your information would transfer as part of that transaction. You'd be notified in advance and given options regarding your data.
We do not sell client data. We don't share your information with advertisers. We don't monetize your operational data. Your business information is not a product we market to others.
Data Security Measures
Security isn't just about technology. It's about processes, training, and constant vigilance. Here's how we protect your information.
Encryption: All data transmissions use TLS 1.3 encryption. Data at rest is encrypted using AES-256 standards. Encryption keys are rotated quarterly and stored separately from encrypted data.
Access Controls: Staff access is limited by role and necessity. We use multi-factor authentication for all system access. Every data access is logged and reviewed monthly.
Infrastructure Security: Our servers are hosted in Taiwan with ISO 27001 certified providers. Regular security audits occur quarterly. Automated monitoring detects unusual access patterns.
Employee Training: All team members complete annual security training. New hires undergo background checks as permitted by Taiwan law. Confidentiality agreements are mandatory.
Incident Response: We maintain a documented response plan for potential breaches. Clients would be notified within 72 hours of any confirmed security incident. We conduct annual security drills to test our procedures.
No security system is perfect, but we invest significantly in protecting your data. Our 2024 security audit found zero critical vulnerabilities and resulted in minor recommendations that were implemented within two weeks.
Your Rights and Choices
You have control over your information. Taiwan's Personal Data Protection Act grants you specific rights, and we honor them fully.
Access Your Data
You can request a complete copy of the information we hold about you. We'll provide this in a structured, commonly used format within 30 days. There's no charge for your first annual request.
Correct Inaccuracies
If information we hold is incorrect or incomplete, let us know. We'll update it promptly. For operational data, corrections must be substantiated to maintain data integrity for analytical purposes.
Request Deletion
You can ask us to delete your personal information. We'll comply unless we have a legitimate reason to retain it, such as ongoing service delivery, legal obligations, or unresolved billing matters. We'll explain if deletion isn't possible and why.
Data Portability
You can request your operational data in a format that allows transfer to another service provider. This helps you avoid vendor lock-in and maintains your business flexibility.
Withdraw Consent
For data processing based on consent rather than contract necessity, you can withdraw that consent anytime. This doesn't affect the lawfulness of processing that occurred before withdrawal.
To exercise any of these rights, contact us using the information at the bottom of this page. We'll respond within 15 business days with either the requested action or an explanation of why it can't be completed.
Data Retention
We don't keep information longer than necessary. Our retention periods are based on business requirements, legal obligations, and your preferences.
Active Client Data
While you're an active client, we retain all operational and monitoring data to provide continuous service. This includes historical data needed for trend analysis and plan adjustments.
After Service Termination
When service ends, we retain essential business records for seven years as required by Taiwan tax law. This includes billing records and basic service history. Operational monitoring data is deleted within 90 days unless you request otherwise.
Backup Systems
Deleted data may persist in backup systems for up to 60 additional days before being permanently removed. During this period, the data is not accessible for normal operations but exists for disaster recovery purposes.
Anonymized Data
We may retain anonymized operational data indefinitely for research and service improvement. This data cannot be linked back to specific clients and doesn't constitute personal information under Taiwan law.
International Data Transfers
Our operations are based in Taiwan, and your data is primarily stored and processed here. However, some service providers operate internationally.
When data leaves Taiwan, we ensure it receives equivalent protection through contractual safeguards and by selecting providers in jurisdictions with adequate data protection laws. You can request specific information about international transfers affecting your data.
Currently, data transfers occur to cloud infrastructure providers with data centers in Taiwan and Singapore. These transfers are covered by standard contractual clauses approved by Taiwan's data protection authority.
Cookies and Tracking
Our platform uses cookies to function properly. We're transparent about what cookies we use and why.
Essential Cookies
These cookies are necessary for our service to work. They handle authentication, security, and basic functionality. You can't opt out of essential cookies if you want to use our platform.
Analytics Cookies
We use analytics to understand how clients interact with our platform. This helps us improve usability and identify technical issues. These cookies can be disabled in your browser settings without affecting core functionality.
We don't use advertising cookies or third-party tracking for marketing purposes. Our analytics serve operational improvement, not user profiling.
Children's Privacy
Our services are designed for businesses and professional use. We don't knowingly collect information from individuals under 18 years old. If we discover we've inadvertently collected such information, we'll delete it immediately.
Changes to This Policy
Privacy practices evolve as technology and regulations change. When we update this policy, we'll notify active clients by email at least 30 days before changes take effect.
The "Last Updated" date at the top of this page shows when the current version became effective. Previous versions are available upon request if you want to review what's changed.
Material changes that affect how we use your data will require your renewed consent. You'll have the option to discontinue service if you disagree with policy changes.
Taiwan-Specific Provisions
This policy complies with Taiwan's Personal Data Protection Act. As a business operating in Taiwan, we adhere to local regulations regarding personal data collection, processing, and storage.
Taiwan residents have specific rights under local law, including the right to request information about data processing purposes and the right to claim compensation for damages resulting from PDPA violations. These rights are in addition to those described elsewhere in this policy.
For disputes related to personal data, you may file complaints with Taiwan's National Development Council or pursue resolution through Taiwan's court system.
Questions About Your Privacy?
We're here to answer them. Contact our privacy team directly:
Email: info@evolvratech.com
Phone: +886919364469
Address: 220, Taiwan, New Taipei City, Banqiao District,
Lane 90, Section 2, Zhongshan Rd, 19號1樓
We respond to privacy inquiries within two business days.